Whats wrong & right in the bike industry &Bike shop mistakes & bad experiences 12.01.2017

You should Always Check if everything is correct when getting the back from a shop, I never trusted the local shops.

Big mistakes The local bike shop did:

IT’s important that shops have the knowledge to service & repair the bikes properly.

  • wrong bolt length, way too short bolt, but I had bolted from Bontrager SSR Seatpost fro my trek fuel ex, that fit perfectly, So I just swapped them, they Did the same mistake on one more bike.

  • Wrong BB 68mm in 73mm bb shell & no Locktite on the threads so the BB came loose
The bottom bracket is VP Components 68mm and not 73 which is the correct width, silly bike mechanic’s mistake I had to correct later.
the chain line was ok, with the incorrect BB, quite but when torquing the crankarms to correct torque, they would be so far in that there was no movement.
after installing Shimano 73mm BB, the chain line was further outwards, but this is caused by the Spider on hte Avlio crank, it’s quite far out, which does not work well for single ring on unless I get spacers.
VP Components 68mm
  • Crushed headset bearings, which is probably bike shop’s fault.
  • leaning my bike against a empty carton box,& almost do a domino off all the bikes in the shop, But I grabbed the first falling bike & saved the day.

But when I lost the Linkage bolt on my fuel ex they got the part fast, and did the job fast.

but the problem is with local shops is that they only make money on repair, But I no longer go to a shop for any repairs.

  • I had to educate them on prices, googles for example, they did not know the price of the Adidas Pinner goggle, so they had to call a another store for price, but they looked at the wrong google.

What many local shops doo wrong:

  • no demo bikes to try before buying.
  • not stocking some of the most common parts to wear pout.
  • Giving good deals & Freewheel truing, and kind and telling the truth, but if the shop did this to more customer than me  No wonder the local bike shop went bankrupt, but they probably did not do that, because I was the only customer they remembered the name of.
  • lack of knowledge about both the old school, modern bikes, both road and mtb.
  • Lack of the tool, every shop MUST HAVE, I have seen this in Sport stores too.
  • not doing everything
  • Long wait time.
  • Too many bikes to repair, too few people to do the job.
  • Bikes not assembled correctly.
  • too many bikes too closely together, with horrible and unstable stands, so  there is a big chance of Domino effect.
  • lack of proper web presence
  • Not using torque wrench
  • I have heard a guy complaining about, one of the mechanics using 2 different kinds of grease,& making a mess.

Many bike shops & sport store chains will try to make money of your stupidity or lack of knowledge:

Marketing cheap awfull jink as dirt jump bikes should be forbidden, because they are safety hazards and can fail & lead to injury or death, some forks or components have stickers with warnings.

  • Market horrible & cheap bikes with sr suntour xcm /xct forks as dirt jumper bike that can take a beating,which G Sport (norwegian sports store chain) did with cheap diamant bikes, and some even are total junk, those bikes with 28mm stanchions on the fork and technology from the 70’s which they market as bikes for people who want to ride offroad, if you do they might kill you.
  • Many bike shops will not tell you the whole truth, because they want you to come back for more repairs,because you ridden with loose spokes, or too low pressure or what ever and tacoed the wheels, broken some parts, That has never happen to me, but I know that’s how it is.
  • Lack internet presence, for example website, face book or twitter.
  • if you are a beginner they want to sell a garbage bike to you,those so-called beginner or budget bikes, with sr Suntour forks, and outdated drivetrains,with way too many gears, bad ergonomics or shifters, horrible grips, tyres,saddle, QR release hub,for example Shimano m475 hubs,which got horrible seals.

the things that the local shop did right:

  • offering custom build bikes to your wish.

Some things that are wrong with the bike industry:

  • some brands do too little advertising & instructional videos, and product overviews, videos, so all the info you get is only on their site, which sometimes is not great.


some brands are not good at making a budget or mid-range bike:

making budget bikes with some high-end medium range, to some of the most low-end outdated parts mixed altogether all over the place.

my 2014 trek fuel ex 7 29er,triple rings, fox fork which is a not bad, but horrible flexible wheels that went out of true after few days, tyres that wore out after 4 weeks,cranks that failed,as soon as I put on new Turbine cinch cranks and new hope pro 4 enduro wheelset the bike became a whole new beast.

Too hard to get some components or some bike gear, & clothing:

for example Poc:

I had to buy some pair of gloves from fjellsport.no, some from sykkelkompoinenter.no some I had to buy chamois boxers from iterreng.no some from amazon.com some from fjellsport.no

the Poc stuff sell fast, and not many stores got it.

Norwegian Import tax making it more expensive to get every thing I need:

There are many things I have to order from outside Norway, which means I have to pay 25% import tax, which is a lot of money, for example Shimano parts are impossible to get without waiting for the shop to order it fro importer which gets it to Norway so the whole process will take few weeks.


Don’t let marketing fool you and steer you towards something you will regret.

Pointless selling points, which Trek, for example, is doing a lot.

Some brands are good at marketing stuff for people who does not know anything, and make it sound like its the best thing in the world, I only care about facts, and how it performs in real life. Trek is a perfect example of this.the trek 2014 fuel ex 7 29er was not as amazing as trek made it to be, wheels were junk, crank arms failed, tyres worn out in 4 weeks, too many gears for a trail bike….

but if rode well, good handling, great stable steering, great fit, but frame was too flexy for me with 75kg with all gear on.

But there are those that don’t even try to make a proper video, or convince you to buy it, which is partly a good thing, but if they don’t people won’t discover them as easily.

if you want to make a ad or introduction video give is the facts wee need and explain why this bike might be for us,so it can give us a ide if we want it or not, but reading customer reviews & demoing/trying the bike out is the best for the customers to get a good bike

This is why Demoing a bike is important, but at the time I needed a full suspension bike fast.


How to do it right:


Here’s a video explaining more about this,by PittsburghActive

the shop in the video is TRAILFLO bikes I, I think their business method is good, they let you go on rides with them, instead of paying for a demo bike,and they build the bike for you how you want it to, when you decided on the right bike, I think more shops should do this.

Treating us like idiots in ads, making a simple commuter bike sound like it’s an amazing piece of engineering with new technology when it’s actually basic technology that is decades old, and who cares about grips, we buy the grips we want anyway the same goes for saddles.

We Have to help them: us the customer should write reviews and share the flaws products, but they should also try to make better products and stop releasing flawed products, products that are clearly flawed.

Most of the mountain bike gloves don’t last long, but if you can sew you can, of course, fix them if you have materials & sewing kit.

Lack of full finger MTB gloves, so far there is no glove to my knowledge marketed as a Mtb glove with full finger impact protection, and palm protection, But if you look out side of the MTB market you will find brands like Mechanix, making gloves that hasve these features and are suited for mtb use.

for me Poc resistance strong gloves are the best glove branded as MTB glover, but the palm wear out too fast,So I contacted them about this, writing a review and not sharing won’t help them,So please if you like a product but its not perfect, contact who makes it and help them make it better.

Reviews. reviews that don’t help us:

If you write a review you have to have tested it properly for a long period, not just a few hours.

The good stuff:

the last 2 years I have seen a big increase in free mountain bike instructional/technique videos

I am self-taught and have mastered most skills, apart from the extreme dirt jump tricks, which I will never do, but some people don’t learn as fast by just trying it them selves, some people need guidance, and see how it should be done to do it.

a few years ago, there just a few videos and all the good stuff was paid only, more accessible videos will keep beginners riding better faster.

I have compiled a list of youtube channels to watch in this post: https://mtbboy1993.wordpress.com/2016/03/04/must-watch-mtb-maintenance-channels-on-youtube-marsh-2016-edition/

The increase in User reviews, demo of bikes on Youtube.

This video is an excellent example of an excellent bike review video.

but still not many doing this, I have not had the chance to try any demo bikes yet, but I tried my best to do a proper review of my bikes, which is more in depth than any other magazine has done(that  I know of)

for me, it was easiest to take pictures and some videos of my bike, and write when something needed to be written, and I continued this, and even though the review was not finished I posted it and updated it over and over again until it became a very in-depth review.

More of you should do the same, but with the top-notch bikes there is not much negative to say, but on the budget bikes, there is can be much wrong or it can be a good deal, so proper reviews are important, but I strongly recommend building a custom bike,its a lot cheaper.


Rear deraileurs:

no bearings, or bushings on most of them on the market.



Other things that are wrong:

here are some vids by Bikeradar:


Trek spec’ing their cheaper models with garbage wheels, spoke nipples that can’t take hits from stones, can’t take truing.
rear dérailleurs that can’t be fully dissembled and serviced- but new Box One RD looks promising.
many bikes are too flexible, some Trek( 2014-15 FUel EX for sure) & Merida
many bikes don’t have the right weld,construction, flex & stiffness ratio. I have seen a lot of failures while browsing the most of the bike  forums , instagram, facebook so much silly mistakes, it’s sad, so many rush jobs.
not engineering each frame size with correct strength, stiffness, flex ratios
absurdly bad tyre clearance
uneven stiffness
use of weak soft bolts
cable routing with extreme angles, causing rapid wire and housing wear.
lack of quality control and proper assembly of bicycles, sadly trek did this, they might have improved this, I don’t know.
But I saw a fuel ex with missing pivot washer, mine came with crazy over torqued bolt, maybe they used electric screwdriver/drill with wrong torque.








3 thoughts on “Whats wrong & right in the bike industry &Bike shop mistakes & bad experiences 12.01.2017

  1. How just came across your blog. I was researching different bikes and had to leave a comment.
    A lil back ground on me first off. I’m 51 years old. I have been riding bikes since I was 3. Growing up I was the dare devil kid..
    I could jump a bike the farthest, highest and ride a wheelie the longest. I could take my bikes apart and rebuild them since i was10yrs old.
    so after a long hiatus and being 50lbs over weight I decided to get back to riding. So dug out my old Peugeot. I tuned it changed some things and it still rides beautifully.
    So I want a new Bike. I look at department store bikes and not bad. I have 200 to 300 dollars to spend and they have some bikes I like. At this stage in my life. I’m just looking for comfort and just riding around the neighbor hood and light trail. I go to my local bike shops (3 of them) Only 1 had something in my price range and that was a used bike. I don’t know who Gary Fisher is nor care to. and not paying 250 for a used bicycle. So after being treated like I know nothing about bicycles and proper mechanics at all 3 shops. the LBS can kiss my ass. I don’t understand how they can still be in business if they treat every customer like that. How many customers walk in daily and fork out 600,700 and God knows how many dollars on a new bike. And if they offer free things after the sale how is that not hurting the bottom line. be like buying a car and getting tire and all warranty work for free. And another point you made.. I ask about a tune up on a old Raleigh Techinum I have. 3 wks to longer. WTH 1 bike mechanic and he’s swamped. No wonder the bicycle community at large thumbs their noses at big box bikes. and calls them names. You don’t have to spend gobs of money to have a good time. And watching someone ride a cheap bike and having fun has got to be a kick in the teeth. So I’m going the big box store way. At least there I can feel like a customer. And not a second class person cause I won’t fork out hundreds or thousands of dollars on a bicycle. If I was going to spend that I would buy a motorcycle.


    1. I don’t do crazy jumps, or anything too dangerous.
      I got back issues, so for me riding a hardtail offroad is torture, so I need a full suspension bike, but my current bike is 2014 Trek fuel ex 7 29er, the frame has major design flaws, too flexy, you can read more about it in my review.
      for maximum comfort: big mountain bike tyres( bigger tyre it is less vibration you will get, adjustable suspension front and rear.
      I recommend Fabric Scoop saddles, durable and great comfort, and affordable.

      for 300dollars you can’t get a proper bike, not even for riding to a shop, I see many go to the local shop, and want their garbage bike serviced and repaired, it’s nto worth it, they get destroyed fast, and upgrades are nto worth it, repairs won’t help, as every htign is junk.
      I will destroy bikes like this quite fast, usually, bikes like this have bad quality hubs, horrible tolerances, the horrible component’s all over, it’s waste of money, but some more expensive bikes can be waste of money too, my fuel ex-had to be upgraded so much only frame and shock is stock, even fork had to get rebuilt with new damper. there is a lot to consider when buying a bike, but if you need a bike now, do what is easiest for you.
      there are tons of bikes that quite pricey, and don’t have good enough components, the right selection of components with the right compromises is important, but many prebuilt bikes are a mix of junk and ok and good parts.
      brakes that fail, outdated tech, square taper cranks, and bottom bracket with bearing life of few rides with an adult riding it, spoke nipples made of weak alloy, too flexible wheels, awful hubs and so on.
      my next bike will be built by me, with components I have researched.

      a drivetrain that is up to my standards and needs does not exist yet, but there are many components that are great, handlebars, stems, saddle(like Fabric scoop), cranks(many good choises), tyres(Maxxis Minion dhr, Shorty, Highroller 2 is my current favorites), rims. headsets, but of course if you cheap out component’s wonæ’t last long, but maintenance is, of course, crucial for longevity, which I am good at.
      in my opinion Shimano XTR is junk, Sram Eagle is junk.

      ”At this stage in my life.” what is the issue causing you to not be able to ride more than light trail? if it is back or neck issues a full suspension bike is a great help.
      but of course this is going to cost you.

      I do almost everything my self, my tool collection is increasing, the only thing I haven’t done is full service/rebuild of suspension.


    2. unless you actually ahve a injury og a medical condition or major physical issues, I don’t see why you cant ride offroad.
      I don’t care about who rides what and marketing Bs, I won’t buy brakes becuase Aaron Gwin rides them, or a bike from Trek becuase Gary Fisher was oen of the early mountainbike builders. I need the best possible bike that can handle me riding it without issues, every ocmponen’t has to handle me riding it, my prirority is durability and longevety, not weight or price.


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