Whats wrong & right in the bike industry &Bike shop mistakes & bad experiences 12.01.2017

You should Always Check if everything is correct when getting the back from a shop, I never trusted the local shops.

Big mistakes The local bike shop did:

  • wrong bolt length, way too short bolt, but I had bolted from Bontrager SSR Seatpost fro my trek fuel ex, that fit perfectly, So I just swapped them, they Did the same mistake on one more bike.

  • Wrong BB 68mm in 73mm bb shell & no Locktite on the threads so the BB came loose
The bottom bracket is VP Components 68mm and not 73 which is the correct width, silly bike mechanic’s mistake I had to correct later.
the chain line was ok, with the incorrect BB, quite but when torquing the crankarms to correct torque, they would be so far in that there was no movement.
after installing Shimano 73mm BB, the chain line was further outwards, but this is caused by the Spider on hte Avlio crank, it’s quite far out, which does not work well for single ring on unless I get spacers.
VP Components 68mm
  • Crushed headset bearings, which is probably bike shop’s fault.
  • leaning my bike against a empty carton box,& almost do a domino off all the bikes in the shop, But I grabbed the first falling bike & saved the day.

But when I lost the Linkage bolt on my fuel ex they got the part fast, and did the job fast.

but the problem is with local shops is that they only make money on repair, But I no longer go to a shop for any repairs.

  • I had to educate them on prices, googles for example, they did not know the price of the Adidas Pinner goggle, so they had to call a other store for price, but they looked at the wrong goggle

What many local shop did wrong:

  • no demo bikes to try before buying.
  • not stocking some of the most common parts to wear pout.
  • Giving good deals & Free wheel truing, and kind and telling the truth, but if the shop did this to more customer than me  No wonder the local bike shop went bankrupt, but they probably did not do that, because I was the only customer they remembered the name of.
  • lack of knowledge about both the old school, modern bikes, both road and mtb.
  • Lack of the tool, every shop MUST HAVE, I have seen this in Sport stores too.
  • not doing every thing
  • Long wait time.
  • Too many bikes to repair, too few people to do the job.
  • Bikes not assembled correctly.
  • too many bikes too closely together, with horrible and unstable stands, so  there is a big chance of Domino effect.
  • lack of proper web presence
  • Not using torque wrench
  • I have heard a guy complaining about, one of the mechanics using 2 different kinds of grease,& making a mess.

Many bike shops will try to make money of your stupidity or lack of knowledge:

  • Market horrible & cheap bikes with sr suntour xcm /xct forks as dirt jumper bike that can take a beating,which G Sport (norwegian sports store chain) did with cheap diamant bikes, and some even are total junk, those bikes with 28mm stanchions on the fork and technology from the 70’s which they market as bikes for people who want to ride offroad, if you do they might kill you.
  • Many bike shops will not tell you the whole truth, because they want you to come back for more repairs,because you ridden with loose spokes, or too low pressure or what ever and tacoed the wheels, broken some parts, That has never happen to me, but I know that’s how it is.
  • Lack of website
  • if you are a beginner they want to sell a garbage bike to you,those so called beginner or budget bikes, with sr Suntour forks, and outdated drive trains,with way too many gears, bad ergonomics or shifters, horrible grips, tyres,saddle, QR release hub,for example Shimano m475 hubs,which got horrible seals.

the things that the local shop did right:

  • offering custom build bikes to your wish.

Some things that are wrong with the bike industry:

some brands do too little advertising & instructional videos, and product overviews, videos, so all the info you get is only on their site, which sometimes is not great.

But so far I like how Poc got all the info you need on their site, but I still think they should do videos, videos are an easy way to share stuff.

Talk bullshit

some brands are not good at making a budget or mid-range bike:

making budget bikes with some high-end medium range, to some of the most low-end outdated parts mixed altogether all over the place.

my 2014 trek fuel ex 7 29er,triple rings, fox fork which is a not bad, but horrible flexible wheels that went out of true after few days, tyres that wore out after 4 weeks,cranks that failed,as soon as I put on new Turbine cinch cranks and new hope pro 4 enduro wheelset the bike became a whole new beast.

Don’t let marketing fool you and steer you towards something you will regret.

Pointless selling points, which Trek, for example, is doing a lot.

Some brands are good at marketing stuff for people who does not know anything, and make it sound like its the best thing in the world, I only care about facts, and how it performs in real life. Trek is a perfect example of this.the trek 2014 fuel ex 7 29er was not as amazing as trek made it to be, wheels were junk, crank arms failed, tyres worn out in 4 weeks, too many gears for a trail bike….

but if rode well, good handling, great stable steering, great fit, but frame was too flexy for me with 75kg with all gear on.

But there are those that don’t even try to make a proper video, or convince you to buy it, which is partly a good thing, but if they don’t people won’t discover them as easily.

if you want to make a ad or introduction video give is the facts wee need and explain why this bike might be for us,so it can give us a ide if we want it or not, but reading customer reviews & demoing/trying the bike out is the best for the customers to get a good bike

This is why Demoing a bike is important, but at the time I needed a full suspension bike fast.

Here’s a video explaining more about this,by PittsburghActive

the shop in the video is TRAILFLO bikes I, I think their business method is good, they let you go on rides with them, instead of paying for a demo bike,and they build the bike for you how you want it to, when you decided on the right bike, I think more shops should do this.

Treating us like idiots in ads, making a simple commuter bike sound like it’s an amazing piece of engineering with new technology when it’s actually basic technology that is decades old, and who cares about grips, we buy the grips we want anyway the same goes for saddles.

We Have to help them: us the customer should write reviews and share the flaws products

Most of the mountain bike gloves don’t last long,but if you can sew you can of course fix them if you have materials & sewing kit.

for me Poc resistance strong gloves are the best glove so far, but the palm wear out too fast,So I contacted them about this, writing a review and not sharing won’t help them,So please if you like a product but its not perfect, contact who makes it and help them make it better.

Reviews. reviews that don’t help us:

If you write a review you have to have tested it properly for a long period, not just a few hours.

The good stuff:

the last 2 years I have seen a big increase in free mountain bike instructional/technique videos

I am self-taught and have mastered most skills, apart from the extreme dirt jump tricks, which I will never do, but some people don’t learn as fast by just trying it them selves, some people need guidance, and see how it should be done to do it.

a few years ago, there just a few videos and all the good stuff was paid only, more accessible videos will keep beginners riding better faster.

I have compiled a list of youtube channels to watch in this post: https://mtbboy1993.wordpress.com/2016/03/04/must-watch-mtb-maintenance-channels-on-youtube-marsh-2016-edition/

The increase in User reviews, demo of bikes on Youtube.

This video is an excellent example of an excellent bike review video.

but still not many doing this, I have not had the chance to try any demo bikes yet, but I tried my best to do a proper review of my bikes, which is more in depth than any other magazine has done(that  I know of)

for me, it was easiest to take pictures and some videos of my bike, and write when something needed to be written, and I continued this, and even though the review was not finished I posted it and updated it over and over again until it became a very in depth review.

More of you should do the same, but with the top notch bikes there is not much negative to say, but on the budget bikes, there is can be much wrong or it can be a good deal, so proper reviews are important, but I strongly recommend building a custom bike,its a lot cheaper.

 

 

Too hard to get some components or some bike gear, & clothing:

for example Poc:

I had to buy some pair of gloves from fjellsport.no, some from sykkelkompoinenter.no some I had to buy chamois boxers from iterreng.no some from amazon.com some from fjellsport.no

the poc stuff sell fast, and not many stores got it.

There are many thigns I have to order from outside Norway, for exmple shimano parts are impossible to get without waiting for the shop to order it fro mimporter which gets it to nroway so the whole process will take few weeks.

but I jsut order from bikecomponents.de or amazon.

 

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